Frequently asked questions

If your question is not answered here, message us on WhatsApp.

Can I order and pay online on the site?

There is no online payment on our site. Tap the “Order on WhatsApp” button on the product page; the product name and link are added to your message automatically. We then agree on size, quantity and delivery together.

How do I pay?

We share the payment options with you on WhatsApp when you place your order. You can also pay in person at our workshop.

Do you ship to other cities?

Yes, we ship by courier. Shipping cost and delivery time depend on the size and number of items, so we confirm them when you order.

Can you make a product in a size that is not in the catalogue?

Yes. Send us the size and quantity on WhatsApp, ideally with a reference photo, and we will get back to you with lead time and price.

Do you take bulk orders for cafés, hotels and shops?

Yes. We make bread baskets, produce baskets, pendant lights and thatch fringe in bulk for businesses, and prepare a quote based on quantity and delivery date.

Will my product look exactly like the photo?

As every piece is woven by hand, there may be small differences of a few centimetres in size and slight variations in tone. These are a natural part of handmade work.

How do I care for wicker?

Dust with a soft brush, wipe with a slightly damp cloth if needed and let it dry in the shade.

Do not leave it in water for long or in constant direct sunlight; that way the weave keeps its flexibility and colour for longer.